Customer Support

Get website, social media, or marketing support now.

Having trouble?  We’re ready to help.

We provide customer support or answer questions pertaining to all things internet marketing.  We like to think of ourselves as an extension of your team and are eager to help you achieve success on your website and across the web.  If you’re an existing client, please email or use the form below to open a support ticket in our help desk.*

For new clients, please fill out our New Client Inquiry Form.

Customer Support Request

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    *IMPORTANT: Contacting Road Warrior Creative, LLC for support constitutes a request for billable work, unless covered by our warranty. Please consult our terms and policies or read on below for more information.

    Support FAQ

    Types of Support Provided

    Our team is able to provide support on just about everything digital marketing!  Common support requests include:

    • Modifications to WordPress sites, including fixes/changes to existing themes, modifications to plugins, adding/setting up new plugins, CSS/style fixes, mobile responsiveness issues, adding scripts to header/footer, and data entry/assistance adding/replacing content on site.
    • Google Analytics and Google Search Console questions, changes, and interpretation.
    • G Suite app management – adding new users, modifying permissions, etc.
    • Setting up syncs from your website to third-party apps such as Google Spreadsheets, MailChimp/Constant Contact, or CRM software.
    • Assistance using and recommendations for third-party apps, including email platforms, email marketing platforms, Google My Business, and social media sites.

    Support Hours

    Our normal support hours are Monday-Friday 9:00 am – 5:00 pm Central Time.

    In most instances, you can expect to receive a reply from a member of our team within one (1) business day or sooner.  Tickets are responded to in the order they were received with priority given to clients on a regular monthly support plan with us.

    If it is an emergency or you need support after-hours/on the weekend, please fill out the form above, then call Amber at 512-942-5858 x2 and leave a voicemail to expedite the response.  A rush fee may apply.

    Support Costs

    Contacting Road Warrior Creative for support constitutes a request for billable work, unless covered by our warranty or if your support request falls under the normal tasks included in a monthly support plan.

    Smaller requests are completed as they come in and will be billed on an hourly basis on the 1st business day of the following month.  We have a 1-hour minimum; afterward, work is billed in 15-minute increments, rounding up.  See our current hourly rates in our terms of service.  Typically a smaller request is something that will take our team 2 hours or less to complete.

    If we start work and determine that the issue is more complex or if it is immediately apparent that the request will take many hours to complete, a team member will reach out with an estimated cost and timeframe for completion.  Larger requests may require a signed work order and deposit.

    Please note that when we bill hourly, we bill for our time to complete the work, including any time spent communicating via email or phone.

    Get more answers!

    Want to look through our knowledge base to see if an answer to your question is there?  We’re working to compile answers to FAQs regarding working with us, WordPress, our hosting platform, and a variety of 3rd party platforms commonly used by our clients, into a knowledge base which is free and open to all.

    Click here to see if you can find answers to your question now.