Join Our Team

Immediate part-time freelance openings!

A Small, But Mighty Boutique Agency

Based in Georgetown, Texas, Road Warrior Creative is the marketing, design, and website optimization department for clients across the globe.  Our team is made up of creatives and web experts located all over the continental United States, each of whom contributes unique local community experiences along with their technical talents.  This geographic diversity is a strong asset as we work with clients not only from coast to coast, but also across the Atlantic and Pacific. Our small team prides itself on delivering a boutique agency experience with big agency results.

For anyone who works with us, we believe honesty and transparency are the cornerstones of any successful working relationship. Want to know exactly how we operate? Click here to view our open source employee handbook.

Road Warrior Creative is seeking a part-time freelancer
to fill our new Client Success Specialist role.

Position Summary

Client Success Specialists at Road Warrior Creative (RWC) bridge the gap between a junior web developer and customer support role. These individuals are passionate about helping our clients achieve their goals. Whether troubleshooting a technical issue, answering a general question, recommending services, or lending an empathetic ear, Client Success Specialists intercept, organize, prioritize and resolve client support requests and other types of inquiries.

In addition to ensuring that our clients are meeting their goals, Client Success Specialists may be asked to assist with development on smaller projects and other tasks where strong communication and organizational skills play a key role.

Essential Skills

  • Excellent writing and communication skills
  • Capable of learning new procedures and software platforms quickly
  • Proficient in the use of WordPress
  • Proficient in use of major web browsers and their developer tools, including Google Chrome, Firefox, Internet Explorer and Safari
  • Proficiency in HTML, CSS and Sass
  • Proficient in local environment development methodology and GIT version control
  • Basic familiarity with PHP in the WordPress environment
  • Basic familiarity with Browserstack, Zendesk, Basecamp, Bitbucket, Google’s G Suite Platform, Sketch and Adobe Photoshop, is beneficial, but not required

Personal Qualities

The ideal candidate for this position will have 1 – 2 years relevant experience, in a similar position at a company similar in size to Road Warrior Creative.

Problem Solver

Identify problems and review related information to develop and evaluate options and implement solutions.

Successful Troubleshooter

Be committed to thorough testing and eliminating all bugs. Determine causes of operating errors and deciding what to do about them.

Helpful

Always be looking for ways to improve the success of our clients and be open to sharing your knowledge with others. Actively look for ways to help people and create solutions that make their lives better.

Strong Communicator

Communicate well verbally and in writing. Enthusiastically participate in team and client communications in a professional manner. Respond well to constructive criticism.

Self-Motivation

Proactively identify ways to contribute to RWC’s core mission and projects. Take initiative and bring ideas to the team, completing projects with minimal need for micromanagement or oversight.

Good Time Manager

Possess strong time management skills and the ability to prioritize multiple tasks/deadlines effectively.

Reliable

Work well within RWC’s remote team, accomplishing tasks on time and as expected. Clearly communicate thoughts, needs, expectations, and availability.

A True Freelance Position With Room to Grow

As a freelancer, you can set your own schedule and availability. Compensation is expected to fall between $35 - $45 per hour, with an anticipated initial workload of 15 hours per week.

We anticipate that this position will transition to a full-time, salaried role within 90 days.

How To Apply

STEP ONE

Fill out our application form below.

STEP TWO

If we believe you may be a good fit for this position, we’ll contact you for an initial phone interview.

STEP THREE

For this position, we’ll send a simple test to assess your knowledge of CSS/Sass, HTML, Basic PHP, local environment development, and GIT version control.

STEP FOUR

If your test results meet our standards, we will contact you for a second, more in-depth video interview. (Or in-person interview if you are in the Georgetown, TX area.)

STEP FIVE

After contacting references, we will send a formal offer for the position.

Apply Now!